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Welcome to the Gathering by Chartwells! Our mission is to provide you with exceptional quality, exceptional service, and a creative cutting-edge culinary experience. Our professional staff is available to assist in planning your special event Monday - Friday 8:00AM - 5:00PM. Please contact our catering administrator at (512)-245-9930 for help and guidance with placing your order.
To ensure optimal selection and the best possible service, we kindly ask that events be booked 7 business days or more in advance. We understand events arise unexpectedly and we will do our best to accommodate your needs. Events booked with less than 5 business days may have a limited selection. Orders placed 3 business days or less prior to the event date will be subject to a $50.00 pop-up fee.
We kindly request a confirmed number of guests be specified 7 business days prior to the event. This number will be considered the guaranteed guest count. We may not be able to accommodate to an increase in guest count made within less than 7 business days prior to event.
Events are billed for a minimum of 3 hours, being that 2 hours are dedicated for setup and take down for event. Events exceeding the 1 hour limit will be subject to additional service fees. Orders scheduled on weekends or holidays under $500 will be subject to a $100 service fee.
All cancellations must be sent in writing 5 business days prior to the contracted event date. If event is not canceled, order will be subject to charges. If Texas State University is closed due to inclement weather, all events will be automatically canceled at no charge to the client.
All disposable serviceware will be furnished as accompaniment to all items purchased. Some exceptions apply for orders being picked up. We provide high quality disposable plastic ware. China and glassware is available for an additional charge of $2.00 per person and cloth napkins $1.50 per person.
Tablecloths are supplied for all food and beverages service tables at events. Tablecloths for non-food tables are available for an additional $8.00 for an 85"x 85" standard tablecloth. Larger linen for 6'-8' tables are available for $30.00 per drape. Specialty linen and colors are available for an additional fee and must be requested at least 7 business days in advanced.
We request tax-exempt forms be faxed to our office at (512)-245-9979 at least 3 business days prior to the event.
Due to health regulations, it is the policy of Chartwells Catering that excess food items from events cannot be removed from the event site. Items purchased for pick up should be properly stored prior to the event and removed.
A form of payment (purchase order or credit card) is required at least 3 business days prior to the event date. We ask that contracts be paid in full within 1 business day following the event. For non-university affiliated/ off-campus organizations, a deposit is required upon event confirmation and balance will need to be fully paid prior to the event date.
Special diets are accommodated upon request, we kindly request that your needs be submitted at least 5 business days in advanced.
Please ensure access to event location is made available 90 minutes prior to event. It is the responsibility of the client to make proper arrangements for the setup of all tables and chairs for the event. For larger events over 200 people, earlier access to location may be requested.
Please ensure that facilities are left unlocked prior to your setup time.
Chartwells Catering offers a complimentary on-campus drop-off service Monday - Friday from 8:00PM - 5:00PM for orders exceeding $100. Deliveries on weekends, prior to 8:00AM or after 5:00PM under $100 will be subject to a $50.00 fee. All off-campus deliveries are subject to a $75.00 delivery fee. Events held more than 10 miles from the Texas State University campus are subject to a $75-$150 delivery fee. Please ensure access to event location is made available as Chartwells staff does not have access to facility areas that are locked.
